Onsite Support
Z-Tech Computers offers professional onsite support services. Although 90% of the work nowadays can be done remotely or over the phone, there are still times when our engineers need to visit your offices, whether it is to install a new computer or configure a new high speed internet connection, our engineers are highly skilled and experienced to complete the task and get you up and running quickly. There are scenarios when a problem cannot be resolved remotely and in such cases our engineers have no other choice but to organise a visit on-site to fix the issues. Some businesses like the presence of the engineer on site so that they can also go through the queries they have. Whatever the need, we provide excellent onsite support services.
Some of the benefits you will experience are
- Install and configure new systems and users
- Assist with the allocation of system resources and operating system tuning and configuration
- Install and test licensed software updates, releases, and security patches
- Assist users with system operation, optimization, and debugging
- Liaison with 3rd party vendors for software issues
- Conduct on-site tutoring in system features for users
- Assessment of hardware failure and resolution
- Hardware maintenance as required by the platform
- Diagnosis and repair of defective hardware by replacing parts
- Installation of hardware upgrades and new systems